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@Harry.Major
Shops have humans in them. They are what you connect with and have to interact with.
Some are better than others, and all have better days and crapper days.
If you want a shop to be the same every time, the same staff the same service, the same everything you had better go to John Lewis or Chain Reaction Cycles.
What I have always liked about small, independant stores, be it bikes, clothes or whatever else is the intimate, the human and changeable. New staff, real relationships etc... I don't expect the same service from the same person every time I go in and I don't expect the same service from every person in the store. You judge how good a store is or a person is on balance, on repeated visits.
I think every one is too hung up on this "I payed one vist somewhere and they were dicks, fuck them, I wanted to spend £500 is a shop thats minimum spend is £500 and they didn't lick my balls" kind of mentality.
Maybe the person that served you was a douchebag, but doesn't mean they are all the time or that they are representative of the shop. Its hard to get the staff these days :P
Noticing a trend in what I am saying?
These shops we are all talking about aren't chains, and they aren't online shops, so love them for what they are or go to a chain or an online shop.
Come on people, you are all way sensitive!