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  • Good old easyjet. Back in 2008 they threw my partner' bike out of a plane after a cycling trip to France. It trashed the rear mech hanger, the chainring and the front forks. Our first response was to claim that we were due to ride our bikes to a friends house about 20 miles away as the onward part of our journey. As this was impossible and late at night we insisted on and received a voucher for a taxi and stung them for the trip all the way from Gatwick to Peckham.

    We then got a quote for the replacement frame and bits nicely padded to around £600 by the friendly LBS. Time passed and the claim wasn't paid so toys were thrown out of the pram. They paid within a week, which we thought surprisingly good and then we were paid again. The second payment was held onto for a reasonable amount of time for Easyjet to ask for it back and then squandered on fun things and my partner now owns a lovely Mercian touring frame.

    Thanks easyjet, your auditing and adminstrative standards are mercifully as lax as your care for other people's belongings.

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