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@exedanni
Has anyone else dealt with these muppets? I've had it after waiting two weeks for an order and then being lied to over the phone.
From: Daniel [mailto:daniel@******.co.uk]
Sent: 08 April 2010 19:45
To: cancellations@discountbicycles.co.uk
Cc: dispatch@discountbicycles.co.uk; complaints@discountbicycles.co.uk
Subject: RE: Discount Bicycles Limited Dispatch Confirmation ******
Importance: High
Hi,
Facts:
1) I placed this order 14 days ago
2) In that period you have not made a single attempt to communicate to say there is a delay with the order
3) I emailed sales@discountbicycles.co.uk on 30/4 asking for an update to which I have still not received a reply
3) When I phoned on Tuesday 6/4 you said this order had been dispatched on Tuesday morning, which clearly was a lie judging by this dispatch email which says it was dispatched today
I was willing to tolerate the two week (!) delay and even the lack of communication, but being lied to I cannot accept.
As such please cancel this order and refund my money with immediate effect.
I buy almost everything online but it is quite rare to deal with such unprofessionalism in an online retailer. You will certainly never see my business again, and I will be posting on a London based cycling forum that I frequent about my experiences, their results are usually at the top of Google on cycling topics.
If the order has in fact dispatched I will be refusing delivery, and I am placing the order elsewhere.
Please confirm when you will be refunding me.
Regards,
Daniel