As a transport manager I would take the matter seriously, and would take up the issue with the driver in question, I would be negligent if I did not do so and believe the majority of HGV operators feel the same. It enables us as a business to improve the quality of our drivers when we receive feedback. It needs to be remembered that the actions of a few drivers do not reflect the views or actions of all drivers.
As a transport manager I would take the matter seriously, and would take up the issue with the driver in question, I would be negligent if I did not do so and believe the majority of HGV operators feel the same. It enables us as a business to improve the quality of our drivers when we receive feedback. It needs to be remembered that the actions of a few drivers do not reflect the views or actions of all drivers.