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@dancing james
reported a cnut bus driver last year
2 months it took them to respond
[FONT=Tahoma]Subject: FW: LM09 DYB
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Dear Dancing Twat (ok i edited this bit),
Thank you for your e-mail of 8 December, regarding the behaviour of a private hire driver on that same date. Please accept my sincere apologies for the delay in replying.
Your complaint has been investigated which involved providing the driver with a copy of your complaint (data protected, no personal details given).
The only sanctions available to us are to issue a warning or to suspend or revoke the driver’s licence. As you can appreciate the loss of a licence deprives a self-employed individual of the ability to work at their chosen profession and could be seen as disproportionate in respect of a single lapse in standards.
Nevertheless, complaints are recorded on driver’s records and if a pattern of complaints and poor behaviour emerges, a driver’s continued fitness to remain licensed is reviewed. If on the balance of probabilities, the Licensing Authority feels that the driver’s conduct is not satisfactory his licence may be suspended or revoked.
The details of this letter together with yours has been noted and placed on record. The driver’s future behaviour will be monitored closely to ensure that this was an isolated incident and not a regular feature of his work.
I am sorry that you should have had cause for complaint, and thank you for bringing the matter to our attention, as it is only with the public’s help that we can address concerns and raise standards within the private hire industry.
Yours sincerely,
Rita O'Shea
Complaints Support Manager