• Who's your provider? Go Start > Run and type 'cmd'. Hit enter. Type 'tracert www.google.co.uk' and grab the output. Post it here.

    Confused....

    do I type in 'tracertwww.google.co.uk'[/QUOTE]

    There's a space between tracert and www.google.co.uk

    Do you have an account that is 'shaped' (ie. slows down) when you go over a certain download limit?

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