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@Wannabe
Ask NAH who will be dealing with your case. They'll say "A fully qualified case-progression manager". Ask them if that person is a qualified solicitor or barrister. The answer may shock you! The big firms churn cases and seem to be more likely to put you under pressure to settle -- the quicker it's dealt with, the less it costs them. The smaller firms will be just as competent, and a specialist cycling firm is definitely a plus when making a cycling claim. Best thing is to try and get hold of someone who has used cycle aid and ask them how they were treated. There are a couple of recommendations in this thread, somewhere.