It would have had to have had amazingly rough treatment to be chipped in a box- so I suspect it was chipped before it went in.
If it's not packed correctly to take care of it/and/or/not in the state described then as Joe says- send it back.
@Dammit started
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It would have had to have had amazingly rough treatment to be chipped in a box- so I suspect it was chipped before it went in.
If it's not packed correctly to take care of it/and/or/not in the state described then as Joe says- send it back.