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@rpm
When i ran my own business, we used to order stuff all the time, one supplier used ANC and eventually I asked them not to because of their continual failure, we used to pay extra for before 12 delivery and when it turned up at 12.45 I would make sure I wrote it on the receipt (cue shirty delivery man) and claim my money back. I swear 20% of our time per week was spent chasing problems with orders and deliveries.