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@Drokk
Bought my Charge Grinder from them over the weekend.
Very helpful shop assistant answered all my dumb questions and had a nice chat about this and that. I wanted the brown charge spoon saddle instead of the black on that comes with the bike so he said it would be cool to just swap them over instead of charging me for the brown one and me ending up with 2 seats. I also wanted some slice bullhorn bars on it, so they took it into the workshop and told me to come back in about 20 mins.
Got back and it was all ready to ride, lights put on too, the guy adjusted the seat to have the correct fitting for me, and I rode it out away.
upon getting to London bridge about 10 mins later when I got off it I noticed that the rear fender had a HUGE scratch about 12 inches long down the back, It definitely wasn't there when the bike was on the shop floor and I hadn't had any bumps on the short ride to London bridge (though I should have given it another proper check before i left the shop). Must have happened when they took it into the workshop to put the bars on and adjust the brakes etc.
So I cycled back to the shop and pointed it out to the assistant, he was very apologetic and straight away said they would replace the fender on mine for the other grinders one on the shop floor. 10 mins later I have a nice pristine bike to ride off on.
Really pleased with their customer service, I thought they were going to turn around and say "well we don't know what you have done to the bike once you rode it out of the shop" but there was none of that.
Made me very happy.