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@Arducius
No, they aren't left/right specific but swapping the cleats over may still help. Although this would be unusual for brand new cleats, still worth a try.
The foot should unclip with any sideways twisting, inwards or outwards. It's just a lot harder to unclip by twising your heel inwards, which is why it's not recommended, but it is possible.
What do you mean by a burr, one of those seed pods that sticks to your clothes? ;p