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@Smallfurry
Dont usually agree with naming and shaming, but this takes the piss.
Bonthrone bikes.
Ordered a pair of inners 28/08/09
Confirmed international postage amount on their site as I'm based in Norway.
Was sent a tracking number.
After a week or so the tracking number gave the parcel as 'delivered to local post office'
Another week passed and Royal mail claimed the same.
Checked with my local post office and they had no record of it in Norway.
Customs! I thought. So I contacted Bonthrone, and they said they would look into it.
Another week passed and I contacted Bonthrone again, who quoted the RM tracking site.
I said it was wrong.
They said thay would lookinto it.
Another week passed, I e-mailed them, and they quoted the RM tracking site.
I phoned RM myself, and was able to locate the parcel in Belfast (central distribution center).
I informed Bonthrone of this and that they had sent the parcel 'national recorded'
I also had the parcel returned to them.
more weeks passed and the parcel was not returned.
Last week I sent, an e-mail asking for a refund.
They said yes, yet nothing has happened.
I have now just checked the RM tracking site and it doesnt look like the parcel has been sent back yet.
I would expect Bonthrone to chase RM up, but suspect they wont.
There are some truly great internet based shops on that list (I've used most of them) but Bonthrone are not one of them.