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@robin
it took over a month for virgin to send a technician to instal my internet and phone line. Then when the technicina came he didnt know how to instal the router for 16gb broadband so left another less powerful router which he said someone would come and collect, noone ever came (i waited indoors for 10 hours) and they said that id be charged for both routers. It took about ten calls and they hung up the phone five of those times just to sort it out. Finally they removed the charges for installation which they hadnt told me about before the tech came and are giving me both routers. Im still waiting for our first bill but wouldnt be massivly suprised if i end up getting charged anyway. Some of the worst customer support ever.
Having said nobody could possibly be worse that bulldog broadband who have since folded that took six months to sort out and inumerable calls to them and traiding standards.