Jaw vs. Virgin Media

Seperate out the costs that are directly attributable to them, i.e. phone calls to them and write a very polite letter outlining both your points above and the direct costs to you.

Or have a look at your contract and see if they have any clause outlining service issues/lack of service and instead of speaking to the fix it dept. speak to billing and ask to cancel- Orange fixed my parents connection in 40 minutes when I did this.

Thanks for the above Dammit. I will definately go ahead and do this.
Do you require a BT line for Orange?