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@jaw
Never had a complaint in 6 years with NTL/Virgin Media until last week.
Haven't had an internet connection since 22 October and didn't manage to get through to them until 24 Oct. Already pissed off with them I gave them a piece of my mind in a half decent way (no swearing/abuse). The support team said they couldn't check my line and I had to call back the next day. On Sunday after being on the phone (mobile as I've got no land line, the reason why I joined them is because I didn't want to deal with BT) to them for 30 minutes the chap tells me they can't analyse the issue remotely and I will be given a call back on Monday.
Monday - No call
Tuesday - No call (I call 5 times but can't get through to the fuckers, technical difficulties on their side).
Wednesday - No call from them, but I manage to get through to them and they say they will assign an engineer and give me call back on Thursday 29 Oct. to confirm.
Thursday - Haven't had a connection for 8 days now, massively pissed off about the whole situation and again no call from Virgin Media.
Friday - Another day with no news from Branson's company, once again the broadband team can't be contacted due to technical difficulties.
Saturday 31 Oct - On the phone to the most inept tech support team member explaining my issue to 4 different people and numerous phone calls later I told them I'm fed up paying for calls to them and want them to call me back. To their credit they did.
After a very long conversation they tell me the earliest an engineer can come out is on November 11th between 12 and 4pm. I ask the tech support supervisor if that's a bad joke and he/she says it's the earliest they can do. I told them I can't be back home until 4pm at the very earliest and to find me an alternative time slot, this is on 22 November.
So I will be for one month without internet and I ask her what the compensation will be, she says £20.00, I go nuts in the most polite way I could, spitting in my phone I tell her I pay £20.80 a month a £20 credit is not going to cut it. I've spend £20 on mobile internet that's slow as hell, £15 in phone calls to the useless bastards and not going to have internet for a full month. So £20 is not good enough.
I demanded to be put through to a manager or someone with more authority then the person I was speaking to and all I got was "Sir, I am now going to hang up".
It took me until now to calm down and I'm trying to prepare for round three of
jaw vs. Virgin Media. Any suggestions on how to prepare for battle are welcome.
*Rant over.