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@Velocio
Forgive me for being a cynic... but what did you expect?
The PCC are a "self regulatory" body. They exist because the press prefer to have them exist and to be able to control the complaints process rather than have government regulation in place that they can't control.
Though the PCC declare that: "The main role of the Press Complaints Commission is to serve members of the public who have complaints about newspapers and magazines."
It is more truthful to say: "The main role of the Press Complaints Commission is to serve members of the press who have complaints made against them by members of the public."
By allowing you to feel that you complained and got heard, they successfully kill any legal processes that would otherwise be called against them.
Of course, I'm a cynic.