Airline Baggage Regulation / Flying with Bikes

Update! - I got a refund!

Dear Mr. Donald:
Thank you for contacting us again.

I have checked the link you provided with regards to the transportation of your bicycle. As our agency website states that one bicycle will be accepted in place of one checked bag within the baggage allowance regardless of the actual dimensions of the bicycle, we are happy to offer you a refund of the baggage fee.

We will issue an adjustment to the credit card account used to pay the baggage charge. A credit in the amount of $150.00 should appear on one of your next two billing statements. In the interim, we appreciate your patience.

Mr. Donald, I regret any misunderstanding with regards to this charge and will forward your feedback to the appropriate supervisory staff for review. We hope this has now been settled to your satisfaction and look forward to welcoming you onboard again soon.

Sincerely,

Arjanne Suierveld
Customer Relations
American Airlines

"Sorry seems to be the hardest word"