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@greasyboy
you should've told them that you are a traditionalist, and, according to their website, they are "the traditionalist's choice"! either that or said in your politest voice "thank's very much for your help", hung up and taken you business elsehwere.
sigh. I just don't get that attitude when there are so many places online to buy stuff from, it's not that it's even difficult to search the web for alternatives.