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@solarider
I think they have been away at Eurobike, hence uncontactable by phone. You are right, they never reply to emails, but they are perhaps the most knowledgeable, helpful and customer friendly shop you will come across by phone. Not the cheapest, but delivery is prompt and warranty service is first rate. A downside to their service is that the phone can often be engaged, but it is well worth persevering.