Herman Shake has it exactly right, the spring's out of position and moved up past the point where it should be held in place, so it no longer holds on to the cleat.
I haven't heard of anyone removing the platform, they were sold specifically for the feature, so it might be a bit of a hack if you try.
Herman Shake has it exactly right, the spring's out of position and moved up past the point where it should be held in place, so it no longer holds on to the cleat.
I haven't heard of anyone removing the platform, they were sold specifically for the feature, so it might be a bit of a hack if you try.