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@dan
would just like throw in my two pence and say that Timbuk2 have possibly the nicest and most helpful customer service I've EVER experienced.
Bought an xl courier bag a year ago and recently two of the velcro tabs came off - I sent a photo to timbuk2 and they immediately gave me store credit for a new bag - no receipts, no warranty nonsense and no headache.
I have mixed feelings about the bags, but they are comfortable enough, super waterproof and pretty tough.
I just wish that Apple, Barlcays and Vodafone customer service could be that good!