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• #27
I've always found them to be really helpful and polite, both on the phone and in the numerous email discussions we've had.
I asked them to supply and fit a headset and BB on the frame I'd ordered, something they were more than willing to do, supplying both components at a good price and fitting them for free. So no complaints here at all from me. Maybe the fact that I have good manners and always say 'please' and 'thank you' helped! And I'm a southerner - although south Wales rather than south England...
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• #28
Think it helps if you don't sound like a southern softy
Wasn't meant to be taken seriously ! I'm from Leeds and lived in London for half my life..
Chap I spent some time chatting to the in shop was very friendly.
If I had had the procedes of my recent jewellery theft on me I'd have walked out with the cyclo-cross/tourer with Rohloff and S/S couplings.