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@Greasy_Slag
Now i know i sound negative but i bet they don't log those calls,
For any gain to be made Kate would need a sponsor, a person in a position of power who is prepared to fight for her. these people work on numbers and numbers only. Give them a graph showing the number of Accidents/Complaints with HGVs has risen, the biggest rise is within the construction sector and Tescos and European lorrys etc etc THEN they have a corner to fight.
In fact one central number to call for all lorry related incidents would work, Dial 56779 and leave the company, registration and time & nature of incident