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@Fox
Basically what polybikeuser said - good if you want a certain colour of Nitto jaguar, bars or a pac bag. I've actually found in person they've always been very nice to me. And they think my bike is 'amazing'. So I'm probably biased at the moment. They've also had some nice NOS saddles at fair prices recently though.
Based on what I've heard I probably wouldn't buy general stuff there and do all my fixing/servicing myself so couldn't comment on that.