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@dalester
I have experienced BLB twice.
On returning a low-stack headset (which I was assured would fit..... not even close.....far too keen to take ££££), no refund was offered, only credit note - swapped for a brake, had £3 credit left. Polish dude chucks a couple of tyre levers across the counter, and says "there, you're done".....clearly deciding how I would spend my cash.....& he walks away from the counter.
2nd visit was simply to show a friend, a v. accomplished cyclist new to fixed bikes, the range of stock available. After 5 mins of his newbie browsing, without prompting, he said "not very friendly in here, can't tell who works here, & if they even give a shit......"
Decent product range, shite service.
People will vote with their money.