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@Balki
The following is an email i just sent to my bank.
"Algenon,
Thank you for your reply. The matter is not resolved to my satisfaction.
Referring me to the fine print is condescending at best.
I did not ask for justification of the banks fees and charges, I asked for the process for closing my account.
Your inability to answer a simple question further highlights that your service is a bit shit.
Cheers
Balki"
Names have been change to protect the incompetent.