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@DFP
I had an incident like this when I posted a frame to a buyer. Parcel force got it there a week late (48hr!) and the very well packed box was torn to bits. It was sturdy BMX, but it was a bit scuffed.
I sent them some stuff to prove the value of the frame alone, waited about 6 months then got a reply saying someone knocked the door of the recipient but no one opened, so case closed - no more right to compensation.
Parcel force is really really shit. Standard royal mail is way more reliable.