• I agree but in this case, the buyer was careful when washing and it was clearly deffective. Which means the right thing is to refund him.

    If he had set it on fire or washed it in petrol then that would be where the other side to the story would come in.

    But how can it be proven how he washed it? Im my opinion he washed it at too high a temperature, damaging the top and wants us to rectify the damaged he inflicted to the jersey. If the correct procedure had been followed then I'm sure it would have been fine. As previously stated we've never had any -ve feedback about the colour running in these up untill now.

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