Shit Jersey on eBay - advice please

Because the system is there to protect both of us. If the system finds in my favour then its because we were right in our convictions. there are two sides to every story.............

I agree but in this case, the buyer was careful when washing and it was clearly deffective. Which means the right thing is to refund him.

If he had set it on fire or washed it in petrol then that would be where the other side to the story would come in.