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@andy.w
I have an ongoing dispute with them for 3 years.
I don't live in England and they want me to pay import duty to HM Customs. The product (Dry suit) was never imported in to the UK.
Be wary as Fedex won't contact you again, it will be a debt collection agency. I have them fighting with each other at the moment.
I am happy to pay the charges to my local customs however fedex can't be arsed to arrange this.