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@Charlotte
I've gone for both options in the past. If I'm in Tescos and they give me change for a twenty when I gave them a ten, I'll keep schtumm. If it was my local corner shop, I wouldn't.
Similarly, if I'd been sent two expensive doohickies from Wiggle, I'd probably STFU about it, but if it was someone like Charlie the Bikemonger, of course I'd send one back.
Does that make me bad?