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@Tea_Bee
They seem a pretty good shop to me. Nobody took the piss when I waffled on a bit. They are always busy, but they are right by London Bridge though. They have a massive lock-up outside the workshop, so they must have a huge throughput of bikes.
I bought my new bike there, girlfriend is about to buy her Pashley from there (anyone know where I can buy her a tweed skirt to go with it?). Only bad thing is that they neglected to put the nice posh cable clips that Charge supply onto the bike and used cable ties instead. When I realised and phoned up, they said the clips were broken. I've told them that's fine, so long as they get some new onesfrom Charge by the time I come in for my free 4 week service. We'll keep you posted about how the next couple of services go.