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@TheBrick(Tommy)
Understandable frustration really. This is why a good LBS is worth it's weight in gold.
Bike shops to the uninitiated are a bit like restaurants in a strange area, you don't want to into a quiet one because why is it so quiet? But you don't want to go into one just because it's busy, it may just be busy because it's the pizza express right outside theater on the way to the car park / train station, you want the restaurant where it's busy and all the locals go, it may even look a little tatty, it may look smart, but the food will more than likely taste good. Similarly you want the bike shop that is busy but for the right reason, the thing is it may not have any local enthusiast in the shop at the time you enter so even harder to spot.