On Your Bike - London Bridge - Views?

"He bought the bike from them and had a problem with the back wheel" - Maybe I misread this?

[eidt] I do have to say, however, that it's an okay shop in my own limited experience.

Yeah could be either way to be honest.

I think it's a close one to call, if the chain had fallen into the spokes there are some quite obvious signs to looks for if it has caused damage. Your mate may not remember this happening or may just be embarrassed and not want to admit to it..

The other option is that the staff are fabricating that story but I can't imagine they get bonuses for doing that so where is the motivation. Central London bike shops seem to be overflowing with work already.

I am however prone tobe naturally prejudice against the person in your friends situation because my experience is when you offer a technical service people usually underestimate what is involved or fail to understand what can be done in the situation / what the limitations are.

To me it just seems like disappointment that the first fix did not hold.but as I said that can sometime be the way it is with wheel depending on the initial damage.

Either way to be honest it's impossible for us to tell from the internet, need to see the initial damage and subsequent repairs and current situation.