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@Dammit
The guys in the workshop seem to know there stuff, but I've never had an answer on anything (from "does such-and-such pump have a pressure guage" to pretty technical stuff) from any of the floor staff- they have always had to go and seek instruction before returning.
But they've always been polite and seem to be willing to help.
Regarding a super-complicated system- that I can believe, they tried to order a Cannondale der. hanger for me, and got it wrong three times in a row (which took about a month and a half) before I gave up and emailed Cannondale in the states.