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@biarittz
Have had hot and cold relationship with them....which ended ice cold.
As I learnt more about bikes, I realised that they weren't the experts I thought they were. I took my old Tourmalet into them for new BB, after they fitted the wrong one, rode out of the shop and my STI lever was broken. Workshop guy denied any knowledge but looked sheepish. I have not been back since. I now always use LBS.
You have to kick up a fuss there and get mngt involved. Things happen then.