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@markrjohnson
I am not one to use foul language but: Tibbs of Canterbury: What a bunch of usless, miserable, ignorant, wankers.
Get to the shop after walking 4 miles (5, yes 5 punctures and two split tubes on one 20 mile ride to work) at 9.05. :
"We don't open till 9.15", despite front door being open and two blokes sitting behind the counter drinking tea.
So I wait
The first thing I do is buy 3 new tubes, so I'm a paying customer.
Then:"can't lend you a spanner cos of our insurance" So I have to buy a set of 13 - 16mm cone spanners, then another 17mm to do a 20second job of loosening wheel bearings that slipped tight when I did up the axle nuts.
"or you could put it into our workshop, but there is a minimum charge of £25": For a 20 second job!
A real can't be arsed attitude.
I was a fairly regular customer, odd bits and pieces. Now I would rather stick pins in my eyes.
Toodle fucking pip.