Don't know if it'll be any good, but they've been proactive about getting feedback from cyclists (talking to the Greenwich LCC group I think) which is a good start.
And they're talking about lending out courtesy bikes while people have their bikes in for repair, which is nice.
I live above that shop- they seem to have workmen in doing things for a couple of days, then nothing will happen for weeks, then the workmen turn up again.
I live above that shop- they seem to have workmen in doing things for a couple of days, then nothing will happen for weeks, then the workmen turn up again.