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@Jan
Speaking about terrible bike shops..
Cyclexpress.co.uk seems to have really attractive prices but if you care for good customer service or quick shipping for me is seems to be the worst place.
I placed my order as cyclexpress.co.uk a week ago and it's still in "processing" mode. I sent them few emails asking whats wrong. I got answer only for one - "should be shipped next week"..
After a week of waiting and checking my order status I finally canceled my order. I will buy same stuff probably at Evans. They charge more but at least they do care for their customers. I always have really quick and helpful answers to my emails. Also staff that works there is really helpful (Cut shop and the Waterloo one especially).
As a normal customer who just want's to get what he pays for I'm really surprised with such an unprofessional behavior.
I hope that this info will help other in choosing shop which is best for him.