I agree with you polybikeuser. Sometimes i've had great service but most of the times the just rude. I don't know why they're like it, it seems to be such an effort to serve anyone. And I'm pretty sure they guess a lot prices (which seem to be bloody high). £9.99 for a 15mm spanner, are you taking the piss. Last time I shop there.
Was it campagnolo ? Like this?
http://www.sjscycles.co.uk/product.asp?pf_id=18862&src=froogle