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@Littigator
Thanks for all the feedback guys. Unfortunately with my completely incompetent 'user' levels of ineptitude I wouldn't be confident doing any of the above myself so if anyone knows a techie that can help I am happy to pay cash as I really need my laptop up and running asap.
For info PC World wanted to charge me £150 which I think is a rip off and I fear that taking my precious files to them is like taking a Mercian to Evans.
Once again, if anyone can help the number is 07739 791712
Cheers
Jamie