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@Dyson
Once had my seatpost stolen from my MTB. Took the bike in to one of their shops, who measured up the size (irregular), tried to fit the new post, and it was too tight. They said the tube would need reaming to make it fit. I told him he was just trying to use the wrong size post, but he insisted he had measured it right, and would ream it for free. Fine, I don't mind that, and I didn't need the bike back just then.
Couldn't do it that day, so left it with them,and came back the next day. Evans said they hadn't done it, they would do it over the weekend, AND the seatpost I had chosen was too small, I will have to pay for the small one that was damaged with them trying to fit it, and for a new correct sized one.
Told them where they could put that idea, and took my bike back.
Brixton Cycles 20 minutes later, 20 seconds, new post, greased, done.