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@unklesouth
My LBS regreased my rear wheel and put new caps on for £8.00 they have a good business going. They sell alot of bikes through knowledge and customer service and treat there regulars well. I've seen people come in by new innertubes and have them put in for nothing. If its busy then you have to wait.
Some people do not own a screwdriver let alone an allen key set.
If they buy a bike in your store the least you can do is put the accesories on.
The old "i bought this off ebay can you put some £10 lights on" might have initiated the charge though, happening in alot of industries at the mo.