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@kisu_shimo
I've done the old phone up in advance thing... I just got the automated answer phone with a list of choices. No option for an operator to speak to, and certainly nothing as helpful as, "For booking a bike space for your lovely, pride and joy, vintage road frame, fixie conversion, please press 6."
But mostly I've found the staff don't pay attention when I'm at the station, and don't care, so you can just get on (sometimes I wait till they're distracted)... But I think this depends massively on the station and service/ line.