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@nimhbus
well, reports about the service is mixed, but i think generally if you're ordering a bike they have to be attentive and nice, really. if you're just in there slavering over a new spoke, like DB, then they probably don't have so much time for you.
personally i found the service pretty good.
if i were you i would stress the fact i was traveling a long way just to go there, and expect a bit of looking after.