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@miro_o
Call on the number given on their website. Paul is the guy I dealt with from the 1st instance. They are tricky to get on the phone so send through an email too. Emails are best anyway as they are a record of who-said-what (and what exactly you specified them to build).
Be patient, it may take a couple of days for them to get back to you. I is also holiday season too.
Also try them on Saturday mornings because they're about then too.