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@GA2G
markyboy, you're right. Some small bike shops could well suffer at the hands of bad internet publicity, and with that thought in mind, I do agree that people should try to resolve things face to face in the shop, or by phone call or email.....before ever resorting to the internet walk of doom. Still, the right to express is something I feel strongly about, but maybe folks should weigh up the pros and cons to the business before that final step.