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@vinylvillain
Maybe thats because your the one chatting away with them whilst i wait to be served? (joke!)
I have no opinion one way or the other on BC, been in there numerous times, never been blown away, and never been pissed off by them, though they did patch me up along time ago when i messed myself up in the bowl, so props to them for that.
But thats my point, if someone got arsey about my LBS then i would defend it, but the fact is everyone has their off days, and smaller shops who are matey with their regulars tend to polarise customers more than larger stores as it is easy to ignore cutomers without realising it. I spent 4+ years working in snowboard and skate shops all over the world, and the fact is you win some you loose some when it comes to customer service.
Whats important to me is how a shop responds to the issue, which from what i can tell why shops Like BLB have a bad name, and shops like BC a loyal following.