Reasons to buy a Bob Jackson part 42; my experience of a repair under warranty.

I suppose the reason why it deserves some praise is that adequate, let alone good, customer serviceis seen as an exception rather than the norm. Not a great world to live in perhaps, merely one of the negative outcomes of short term, flawed, capitalist approach to running a business.

Agree with the first part.

But surely the capitalist approach should mean that those with crap service lose custom as they can go elsewhere? Pre Credit Crunch(TM) there was too much £$£ swilling around so (generally) companies didn't need to worry about pissing off customers as ther was always another round the corner. I think we will see very different & improved levels of service appearing as retailers realise they need to outperform expectations in order to keep customers.