Reasons to buy a Bob Jackson part 42; my experience of a repair under warranty.

I suppose the reason why it deserves some praise is that adequate, let alone good, customer serviceis seen as an exception rather than the norm. Not a great world to live in perhaps, merely one of the negative outcomes of short term, flawed, capitalist approach to running a business.

So, well done to BJ for doing what they should do, when so often our experience of customer service is difficult, dispiriting and damnable.

I think that this hits the nail on the head. They have just done what they should and that's not all that common any more.

The failure could have been fatal for the rider, that should not be overlooked, human error or not, it is quite a massive error really, forgetting to finish welding one of the lugs completely...

That said, being a BJ owner it is encouraging to know that they take their warranty promise seriously.